Introductory Provisions

These terms and conditions of the company Popname s.r.o., with registered office at Zahradní 1242, 264 01 Sedlčany, Company ID (IČO): 01963511, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 213789 (hereinafter the "Seller"), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase agreement concluded between the Seller and another natural person (hereinafter the "Buyer") through the Seller's online store. The online store is operated by the Seller on the website located at www.popname.cz, via the website's interface.

Formation of the Purchase Agreement

All orders placed through the online store www.popname.cz are binding.

By placing an order, the Buyer confirms that they have read and agree to our terms and conditions as well as our complaints procedure.

An order constitutes a proposal to conclude a purchase agreement. The purchase agreement is formed at the moment the Buyer takes delivery of the ordered goods.

The validity of an electronic order is conditional upon completing all data and details required by the order form.

The place of delivery is the delivery address specified by the Buyer in the order form.

Title to the goods passes to the Buyer upon payment of the purchase price and subsequent receipt of the goods.

Never accept damaged shipments! We carefully seal all shipments with security tape, so if the seal is broken or under any suspicious circumstances, refuse to accept the shipment. Alternatively, unpack it in front of a witness (the courier) so that a claim can be filed.

Complaints and Returns

Any complaints will be handled in accordance with the complaints procedure of the Popname.cz online store and the laws in force in the Czech Republic. The Buyer has the right to withdraw from the agreement within 21 days of receiving the goods (orders placed in December have an extended return period of 35 days from receipt of the goods, to account for unsuitable Christmas gifts). If the Buyer decides to do so, they must return the goods undamaged, showing no signs of use or wear, in their original packaging, within the stated period (the date of dispatch is decisive). After receiving the returned goods, the Seller will refund the corresponding amount for the goods, including shipping, within 14 days at the latest. This applies only to the cheapest shipping option offered (49 CZK / €4). The cost of shipping the goods from the customer back to the Seller must be paid by the customer.

Goods may be returned to the operator under the terms of the complaints procedure at the following address:

Popname s.r.o., Zahradní 1242, 264 01 Sedlčany Company ID 01963511, VAT ID CZ01963511, tel: 773676280, e-mail: info@popname.cz

Returns are only possible if the goods are returned in their original condition, in undamaged packaging, and with all accessories. Ideally, send goods being returned in their original packaging as well. The carrier is not liable for poorly packaged shipments. The manufacturer generally does not honor warranty claims for goods damaged in transit, even if the defect appeared before shipping. Please therefore inspect the delivered goods while accepting the shipment.

Do not send goods to Balíkovna, Zásilkovna, or other pickup point locations. We are not liable for parcels stored elsewhere, and you risk them not being delivered to us.

Rights and Obligations of the Seller

All personal data provided when submitting any forms on our website is confidential and is used to ship goods and to send electronic newsletters, which you can unsubscribe from at any time (see Protection of Personal Data).

The Seller has the right to withdraw from the purchase agreement (binding order) if performance becomes impossible or if the Seller cannot agree on alternative performance with the Buyer.

The Seller has the right to reject an order if the Buyer fails to meet their obligation to take delivery of the goods and pay the purchase price.

"RAFFLE" – The Seller further reserves the right to withdraw from an order without giving reasons in the case of limited releases, which have recently become a target of resellers. This is to avoid the dishonest practices and fraud by which such individuals or groups attempt to buy more than one pair for their own personal use and circumvent this rule by various means, or if we suspect that an order was placed via a shopping bot.

Rights and Obligations of the Buyer

The Buyer is obligated to provide a correct and complete postal address to which the ordered goods are to be shipped.

The Buyer is obligated to take delivery of the ordered goods and pay the total price. The customer is made aware of the total price while completing the order, before its binding confirmation (submission).

The Buyer has the right to cancel a submitted order or return the goods within 21 days of delivery (orders placed in December have an extended return period of 35 days from receipt of the goods, to account for unsuitable Christmas gifts).

The Buyer further has no right to withdraw from the agreement for goods whose limited purchase opportunity was won in a contest designated "RAFFLE," as this is an agreement whose subject is a game or a lottery, pursuant to Section 1840(c) of the Civil Code.

Payment Terms

The Seller reserves the right to change prices. If the Seller quotes a price higher than the one stated on the order, the Buyer may accept the new price or refuse the delivery. If the new, valid price is lower than the price stated on the order, the goods will be delivered to the Buyer at the price valid at the time of the order.

Payments for ordered goods are made cash on delivery via Česká pošta and GLS, or by advance payment through the PayU payment gateway.

Delivery Terms

In Czechia we currently offer delivery by GLS courier or Balíkovna.

Delivery to an address (GLS / Balíkovna) costs 69 CZK.

Delivery to a pickup point (GLS Parcel Shop / Balíkovna) costs 49 CZK.

Card payment is free. Cash on delivery costs 30 CZK.

For purchases over 2,500 CZK, shipping within the Czech Republic is free.

Goods ordered to Slovakia are shipped by GLS. Delivery usually takes 2–3 business days from dispatch. Delivery to an address costs €6, or €4 for purchases over €75. Card payment is free (via the PayU payment gateway; your credit card must have a feature enabling international payments). Cash on delivery costs €2. For orders over €120, shipping to Slovakia is free.

We also deliver across Europe via GLS to the following countries: Belgium €12, Bulgaria €15, Denmark €12, Estonia €12, Lithuania €12, Finland €19, France €15, Ireland €15, Italy €15, Latvia €12, Hungary €8, Netherlands €12, Luxembourg €12, Germany €8, Austria €8, Poland €8, Portugal €19, Romania €8, Slovenia €8, Croatia €8, Spain €15, Sweden €19, Switzerland €19, United Kingdom €19, and Norway €19. Delivery usually takes 2–5 business days from dispatch, and payment is made in advance by card (PayU payment gateway). For orders over €200, shipping is free.

Protection of Personal Data

We greatly value your trust and devote maximum attention to protecting your data from misuse. Your data is secured in accordance with the law and used solely for the purpose of fulfilling ordered services, sending informational emails (order confirmations, shipment tracking info, and newsletter emails, which you can cancel yourself at any time), performing necessary accounting operations (issuing a tax document or identifying your payment), and delivering the goods you have ordered. More information can be found here.

Complaints Procedure

1. The warranty period for all goods is 24 months. The period begins on the day the customer takes delivery of the goods.
2. The warranty period must not be confused with the service life of the goods, i.e., the period during which the items retain their original properties. The service life of goods depends on correct use and care, as well as on differences in the purpose and intensity of use.
3. If a defect appears in purchased goods, the customer has the right to file a complaint regarding that defect. A complaint must be filed without undue delay, immediately upon discovering the defect. Continued use of the goods may worsen the defect and subsequently render the goods worthless, which may be grounds for rejecting the complaint.
4. A complaint covers changes in the properties of goods caused by the use of unsuitable or low-quality material, failure to comply with manufacturing technology, or an unsuitable structural design.
5. The Seller assumes no liability for changes in goods resulting from ordinary wear and tear, for damage caused by improper use, insufficient or unsuitable maintenance, or any damage resulting from unqualified intervention by the user, a third party, or external events. The warranty provided does not cover defects of this origin.
6. To properly file a complaint, the complete goods must be supplied, thoroughly cleaned, free of all dirt, and without hygienic defects. The Seller is entitled to refuse to accept goods subject to a complaint that do not comply with general hygiene principles (Decree 91/1984 Coll., on measures against communicable diseases).
7. The customer must attach to the goods being complained about a written notice (complaint form available for download here) stating the defects found, along with a copy of the invoice for the goods whose defects are being claimed. A complaint is filed by sending the goods to: Popname, Zahradní 1242, 264 01 Sedlčany.
8. By law, the Seller has 30 days to resolve a complaint. This period begins on the day the item is delivered to the destination. In justified cases, a longer period may be agreed with the customer.
9. If, when resolving a complaint, the Seller concludes that the complaint is unjustified, the Seller will return the item to the customer at the Seller's expense, stating the reasons for rejecting the complaint.
10. If a complaint is accepted and an exchange for new goods is agreed, a new warranty period does not begin. This period expires as it would have for the originally purchased item.

Recommendations for Selecting and Caring for Footwear

The footwear you have selected meets the requirements placed on its functionality and durability. For our mutual satisfaction, please follow the recommendations below. When selecting footwear, make sure the chosen size exactly matches the size of your foot. The foot must be firmly held in place to prevent it from moving inside the shoe, which would damage (wear through) the interior. Loose footwear also more quickly and unattractively creases on the upper in the area between the toes and the instep, and the heel portion of the sole wears down faster.

Care for suede footwear with a stiff-bristled brush. Care for leather footwear with a special cream or leather spray. Wash synthetic-leather footwear with water and then dry it. Textile materials are cared for by dry brushing; for heavier soiling, use a cloth dampened with a neutral cleaning agent. Never machine-wash, as this can cause both mechanical and heat damage. Never dry footwear directly next to heat sources, in strong sunlight, or with elevated heat. Such drying causes the leather to harden and subsequently crack, or to tear at that spot. Dry footwear slowly at room temperature, stuffed with newspaper. Put shoes on and take them off untied. Use a shoehorn to avoid breaking down the heel portion. Lace up to the last eyelets to prevent mechanical wear of the sole at the heels. In winter, salt can damage glued soles.

Information Notice on Sales Records

Under the Sales Records Act, the Seller is obligated to issue the Buyer a receipt. The Seller is also obligated to record the received sale with the tax authority online, or in the event of a technical outage, within 48 hours at the latest.

Sedlčany, January 6, 2023